Your privacy rights
Access, correction, portability, objection and complaints.
- Can I complain to a data protection authority?Yes. You can complain to the authority where you live or work, or in Egypt to the Personal Data Protection Center.FAQ
- Can I move my data to another service?Yes. Your export is structured, machine-readable JSON, and you can ask us to transmit data to another controller where feasible.FAQ
- Can I object to how Clatter Labs uses my data?Yes. You can object to legitimate-interest processing, and to model training at any time without giving a reason.FAQ
- Can someone else make a privacy request for me?California residents may use an authorised agent. Parents can act for children. We may verify both the agent's authority and your identity.FAQ
- Does Clatter Labs have an EU or UK representative?EU and UK users can contact Clatter Labs directly through the privacy contact. A representative will be named if the law requires one.FAQ
- Does the GDPR apply even though Clatter Labs isn't in the EU?Clatter Labs applies GDPR principles as its global baseline for all users and follows GDPR where it applies by law.FAQ
- How do I correct wrong information about me?Edit your name and picture yourself; for anything else, send a privacy request saying what's wrong.How-to
- How do I get a copy of the data Clatter Labs holds about me?Use Download your data for a .zip of your account data, or send a privacy request for anything not included.How-to
- How do I make a privacy request?Use account settings for downloads and deletion, or open a request at support.clatterlabs.com marked as a privacy request.How-to
- How do I use my right to erasure?Delete your account yourself, or ask infrastructure@clatterlabs.xyz to delete one service's data or everything.FAQ
- How do I withdraw my consent?Use the unsubscribe link for optional emails, or send a privacy request. Withdrawing doesn't affect processing done before.FAQ
- How long does Clatter Labs take to answer a privacy request?Within one month, extendable by two more months for complex requests, with notice in the first month.FAQ
- What are my privacy rights in California?Right to know, delete, correct, opt out of sale or sharing and limit sensitive data use. We confirm in 10 business days and respond in 45.Reference
- What if my country's law gives me more rights than the Privacy Policy?Then your law wins. The Privacy Policy never limits mandatory rights, and stricter law prevails.FAQ
- What is the right to restrict processing?You can ask us to limit how your data is used, for example while we check its accuracy or consider your objection.FAQ
- What privacy rights do I have?Access, correction, erasure, restriction, portability, objection, rights on automated decisions, withdrawing consent and complaining to a regulator.Reference
- Why does Clatter Labs ask me to prove who I am for a privacy request?To make sure we don't give your data to someone else. We only ask for what's needed to verify you.FAQ
Still need help?
Tried the steps above and still stuck? Email us. We usually reply within the first hour, and always within 24 hours. A full support team is with you.
Infrastructure questions, or permanent deletion of your data
infrastructure@clatterlabs.xyzFor deleting your whole account or the data of one service.