Data retention
How long each kind of data is kept.
- How long are early-access requests kept?Requests that aren't accepted are deleted within 12 months.FAQ
- How long are logs kept?Request logs and telemetry are kept up to 90 days, and security logs up to 12 months. Logs avoid passwords, tokens and full prompts.FAQ
- How long are my Cosmos Agent sessions and files kept?With your account until you delete them or the account, unless a service states a shorter period.FAQ
- How long are my payment records kept?As long as billing, disputes and tax law require, disconnected from your identity where the law allows.FAQ
- How long does Clatter Labs keep my data?Account data while your account exists; logs up to 90 days; security logs up to 12 months; support records up to 24 months; backups up to 90 days.Reference
- How long does Clatter Labs keep my support conversations?Up to 24 months after the request is closed.FAQ
- How long does Clatter Labs keep the message that got me a strike?A short, redacted excerpt (no code, no links) is kept per strike and erased after 30 days.FAQ
- What does Clatter Labs keep after I delete my account?A minimal deletion record for up to 35 days, legally required billing records, data in backups until overwritten, and already-trained models.FAQ
- What happens to my data if I stop using Clatter Labs?It stays while your account exists. Free accounts inactive over 24 months may be closed after 30 days' notice, then data is deleted.FAQ
- What happens to my data when a Clatter Labs product shuts down?We tell you in advance where practicable, give you a chance to export, then delete the related data unless the law requires keeping it.FAQ
Still need help?
Tried the steps above and still stuck? Email us. We usually reply within the first hour, and always within 24 hours. A full support team is with you.
Infrastructure questions, or permanent deletion of your data
infrastructure@clatterlabs.xyzFor deleting your whole account or the data of one service.