Encryption and protection
How data is protected in transit, at rest and in storage.
- Do Clatter Labs websites and APIs all use HTTPS?Yes. Data in transit is encrypted with TLS, and all API and Console traffic uses HTTPS.FAQ
- How are passwords stored?Only as salted hashes, never in readable form. Nobody at Clatter Labs can see your password.FAQ
- How are tokens for connected services protected?They're encrypted separately, used only for actions you ask for, never exported or shown in full, and deleted when you disconnect.FAQ
- How does Clatter Labs protect my data?Encryption in transit and at rest, extra encryption for secrets, strict access controls, network protections and monitoring.Explainer
- How does Clatter Labs store my API keys?Keys are shown once, then kept only as a keyed hash or encrypted form. They can't be shown again, so a lost key must be replaced.FAQ
- Is Clatter Labs ISO 27001 or SOC 2 certified?No certification is claimed. Clatter Labs aligns its practices with ISO/IEC 27001, 27701 and 42001 and uses the GDPR as its baseline.FAQ
- Is my data encrypted?Yes. Data is encrypted in transit with TLS and at rest. Passwords, tokens and secrets get additional protection.FAQ
- Is my information safe with Clatter Labs? (simple answer)Your information is locked with encryption and only a few authorised people can reach it. You can help by keeping your password and codes secret.FAQ
- Is traffic between Line CLI and Clatter Labs encrypted?Yes. Line CLI sends prompts and file excerpts over an encrypted connection, and tries to redact secrets first.FAQ
- Who at Clatter Labs can access my data?Only authorised personnel on a need-to-know basis, with administrative access restricted to named accounts.FAQ
Still need help?
Tried the steps above and still stuck? Email us. We usually reply within the first hour, and always within 24 hours. A full support team is with you.
Infrastructure questions, or permanent deletion of your data
infrastructure@clatterlabs.xyzFor deleting your whole account or the data of one service.