Security & privacy
Your data, backups, retention, deletion, the abuse policy, responsible disclosure and legal.
Top articles
- What counts as abuse under the abuse policy?
- Are my API keys and passwords removed before training?
- Can I delete individual files, chats or memories?
- What do the abuse warning headers and suspension error look like?
- What is the Clatter Labs abuse policy?
- How do I report a security vulnerability?
- Does Clatter Labs train AI models on my data?
- My app sends users' text to the API. Who gets the strike?
- How does Clatter Labs store my API keys?
- What privacy rights do I have?
Topics
Data we collectWhat information Clatter Labs collects and why.How we use your dataWhat your data is used for, and what it is never used for.Model trainingHow content is used to improve our models and how to object.Where your data livesRegions, international transfers and data residency.Encryption and protectionHow data is protected in transit, at rest and in storage.BackupsHow backups work and what they mean for deleted data.Data retentionHow long each kind of data is kept.Deleting your dataDeleting your whole account, one service, or specific data.Your privacy rightsAccess, correction, portability, objection and complaints.Keeping your account and keys safeCompromised accounts, leaked keys and good security habits.Abuse policyWarnings, 24-hour suspensions and what counts.Suspension and terminationWhy accounts are restricted, what happens and how to appeal.Responsible disclosureReporting security vulnerabilities to Clatter Labs.Privacy Policy and Terms in plain wordsSummaries of the published legal pages.Teens and childrenAge rules, guardian consent and protections for younger users.Users in EgyptEgyptian data protection and consumer law as published in our policies.Restricted countries and sanctionsWhere Clatter Labs is not available and what that means.Teams, developers and enterpriseData roles and obligations for organisations and developers.Cookies and emailsCookies we use and the emails we send.
Still need help?
Can’t find your Security & privacy answer? Email us. We usually reply within the first hour, and always within 24 hours. A full support team is with you.
Infrastructure questions, or permanent deletion of your data
infrastructure@clatterlabs.xyzFor deleting your whole account or the data of one service.