Suspension and termination
Why accounts are restricted, what happens and how to appeal.
- Can I still contact support while my account is suspended?Yes. Support stays reachable during suspensions, by the Support Center and email.FAQ
- Can my account be limited because a payment failed?Yes. If a payment fails, is reversed or charged back, paid features may be suspended until it's paid, and reversed amounts may come off your credits.FAQ
- Does Clatter Labs report illegal content to the police?Child sexual abuse material is reported to competent authorities. Clatter Labs may also cooperate with law enforcement where legally required.FAQ
- How do I appeal a suspension or termination?Contact support with your Account ID, what happened and why you think it's wrong. Appeals are reviewed in good faith, by a human on request.How-to
- If my account is terminated, can I get my data out?Usually yes: content is available to export for 30 days, unless termination was for a serious breach, legal prohibition or security risk.FAQ
- My account was terminated. Can I make a new one?No, not without Clatter Labs' written permission. Creating accounts to evade bans or suspensions isn't allowed.Policy
- What isn't allowed on Clatter Labs?Illegal use, malware, attacking systems, child sexual abuse material, weapons, terrorism, fraud, spam, harassment, deepfake deception and more.Reference
- What's the difference between suspension and termination?Suspension pauses access temporarily. Termination ends your account and the Terms, revokes all API keys and starts deletion.Explainer
- Why was my account suspended?Common reasons: a second abuse-policy strike, breaking the acceptable use rules, a security risk or compromise, sanctions or the law.FAQ
- Will I be warned before my account is suspended?Under the abuse policy you get a warning first. For other suspensions Clatter Labs notifies you where practicable and lawful, sometimes after acting.FAQ
Still need help?
Tried the steps above and still stuck? Email us. We usually reply within the first hour, and always within 24 hours. A full support team is with you.
Infrastructure questions, or permanent deletion of your data
infrastructure@clatterlabs.xyzFor deleting your whole account or the data of one service.