Teams, developers and enterprise
Data roles and obligations for organisations and developers.
- Can my employer see what I do in Clatter Labs?Within the team, yes: the owner sees your usage, access and limits. They can't see your personal account settings, password or 2FA.FAQ
- Does Clatter Labs sign a Data Processing Agreement (DPA)?Yes, for enterprise customers: a DPA under GDPR Article 28 with Standard Contractual Clauses, sub-processor notice and audit terms.FAQ
- I build apps on Clatter Labs APIs. What are my privacy duties?You're the controller of your users' data: give them a privacy notice, have a lawful basis, and don't send under-13 or special data without safeguards.Policy
- I'm a team member. Who handles my privacy requests about team data?Requests about team data are referred to the team owner, except model-training objections, which Clatter Labs handles itself.FAQ
- Is enterprise data used for model training?It may be, unless a signed DPA or enterprise agreement says otherwise, or the customer objects.FAQ
- Is it safe to use Clatter Labs with my company's confidential data?Data is encrypted and access-controlled, but content may train models unless you object or sign a DPA. Keep secrets out of prompts.FAQ
- What are a team owner's privacy responsibilities?The organisation is the controller of team data. The owner must tell members how usage, quotas, limits and audit logs are used.Policy
- What does the team audit log record?Administrative actions such as invitations, role changes and changes to access or limits. The team owner can view it.FAQ
- What happens to data when a team is deleted?Content in the team's workspace is deleted under the retention rules. Members' personal accounts aren't deleted.FAQ
- Who controls data inside a Console team?The organisation is the controller and Clatter Labs the processor, except for model training, where Clatter Labs is an independent controller.Explainer
- Will Clatter Labs fill in our security questionnaire?Yes. On request and under reasonable confidentiality, Clatter Labs provides security descriptions and questionnaire answers.FAQ
Still need help?
Tried the steps above and still stuck? Email us. We usually reply within the first hour, and always within 24 hours. A full support team is with you.
Infrastructure questions, or permanent deletion of your data
infrastructure@clatterlabs.xyzFor deleting your whole account or the data of one service.