Refunds
When purchases can be refunded and how to ask.
- Can I get a refund for credits I haven't used?Yes, purchased credits can be refunded on request within 14 days of purchase, minus anything already used.FAQ
- Can I get a refund for my plan?Fees for a billing period that has already started aren't refundable, except where the law requires or in a particular case.FAQ
- Can I get credits back if the model gave a wrong answer?Usage is billed for tokens processed, whatever the answer quality. Consumed credits aren't refundable; report problems to support.FAQ
- Do I get a refund if my account is suspended?A 24-hour abuse-policy pause doesn't touch your credits or plan. Accounts ended for breach of the Terms don't get refunds.FAQ
- Do I get compensation for an outage?Service credits for outages apply only under a separate signed SLA. Refused or failed requests generally aren't billed.FAQ
- Do refund rules override my consumer rights?No. Nothing in the refund terms limits refund rights a consumer has under mandatory law where they live.Policy
- How do I ask for a refund?Email support with your Account ID, the Gumroad receipt and what you want refunded. Refunds go through Gumroad.How-to
- How do I dispute a charge or a usage amount?Contact support within 60 days with your Account ID and details. Clatter Labs investigates using its metering records.How-to
- How long does a refund take and how do I see it?Refunds are processed by Gumroad; timing depends on Gumroad and your bank. Billing shows refunded purchases.FAQ
- I barely used my plan this month. Can I get money back?No. Plan fees for a started period aren't refundable and unused usage doesn't roll over. Downgrade or cancel for next month.FAQ
- I bought credits by mistake. What can I do?Don't use them, and email support within 14 days with the receipt. Unused purchased credits can be refunded on request.Troubleshooting
- If my plan payment is refunded, do I keep the plan?No. A refunded subscription shows Refunded and the account returns to Free.FAQ
- My child bought credits or a plan without permission. What can I do?Minors may only buy through a parent or guardian. Contact support with the Account ID and receipt as soon as possible.FAQ
- Someone used my leaked API key. Can I get the credits back?You're responsible for usage with your keys under the Terms. Revoke the key at once and tell support quickly with details.FAQ
- What happens to my balance when a credit purchase is refunded?The refunded credits are removed from your balance once and a Refund row appears in Credit history.FAQ
- What if Clatter Labs discontinues a paid service I use?If Clatter Labs discontinues a paid service without a reasonable equivalent, unused prepaid fees and credits are refunded.Policy
- What is Clatter Labs' refund policy?Consumed credits aren't refundable; unused purchased credits within 14 days; started subscription periods aren't, except where law requires.Policy
Still need help?
Tried the steps above and still stuck? Email us. We usually reply within the first hour, and always within 24 hours. A full support team is with you.
Infrastructure questions, or permanent deletion of your data
infrastructure@clatterlabs.xyzFor deleting your whole account or the data of one service.