Can I get credits back if the model gave a wrong answer?

Credits pay for the tokens processed and generated, not for a particular result, and consumed credits aren't refundable. If something clearly went wrong on Clatter Labs' side, such as a broken stream or an outage, tell support@clatterlabs.com with the request id and time. To get better answers, try a higher effort or a clearer prompt.

Good to know#

• Unused purchased credits can be refunded on request within 14 days.
• Refunds are processed through Gumroad.
• Console › Billing shows % used and reset times for each limit, your credit balance and your history.

Learn more#

• Terms of Service (refunds)
• Console › Billing › History

Still need help?#

• General support: support@clatterlabs.com or team@clatterlabs.xyz
• Infrastructure questions, or permanent deletion of your data (your whole account or one service): infrastructure@clatterlabs.xyz

We usually reply within the first hour, and always within 24 hours. A full support team is with you.