How do I dispute a charge or a usage amount?

1. Email support@clatterlabs.com within 60 days.
2. Include your Account ID, the date and amount, the receipt or the Logs rows, and what you believe is wrong.

Clatter Labs investigates in good faith using its metering records.

Good to know#

• Unused purchased credits can be refunded on request within 14 days.
• Consumed credits and usage aren't refundable.
• Refunds are processed through Gumroad.

Learn more#

• Terms of Service (refunds)
• Console › Billing › History

Still need help?#

• General support: support@clatterlabs.com or team@clatterlabs.xyz
• Infrastructure questions, or permanent deletion of your data (your whole account or one service): infrastructure@clatterlabs.xyz

We usually reply within the first hour, and always within 24 hours. A full support team is with you.