Promotions and free offers
Launch promos, free credit and grants.
- A promotion should have covered my usage but it was counted. Why?Check the promo's plan, model, product and time window. Usage outside any of them counts normally.Troubleshooting
- Are there discount or coupon codes?Clatter Labs doesn't publish discount codes. Offers are announced on the blog and changelog.FAQ
- Can I create several accounts to get more free credit?No. Free credit is once per account, and credits obtained in breach of the Terms can be revoked.Policy
- Do launch promotions apply to paid plans too?Only if the promotion says so. The SuperCosmos 1.1 Flash promo was Free-only; paid plans got 25% higher limits instead.FAQ
- Does Clatter Labs give out free plans or credits?Every new account gets $5 of free credit once. Clatter Labs sometimes grants plans or credits; they show in Billing.FAQ
- How do Clatter Labs launch promotions work?Promotions are announced on the blog or changelog with their own terms: which plans, models, products and how long.Explainer
- How do I see which requests a promotion covered?Promotion-covered requests appear in Logs at list price with Paid by: Not charged.FAQ
- The free Flash launch promo ended. Why is Line using my allowance again?The SuperCosmos 1.1 promo ended at 00:30 UTC on Nov 3, 2026. Since then Flash counts toward your Free allowance again.FAQ
- What rules apply to promotional or free credits?Promotional credits expire as stated when granted, are used before purchased credits, and can be revoked if obtained in breach.Policy
- What was the SuperCosmos 1.1 launch promotion?For 24 hours from the Nov 2, 2026 launch, Free-plan users got SuperCosmos Flash free in Line CLI and Telegram, not counting against quota.FAQ
Still need help?
Tried the steps above and still stuck? Email us. We usually reply within the first hour, and always within 24 hours. A full support team is with you.
Infrastructure questions, or permanent deletion of your data
infrastructure@clatterlabs.xyzFor deleting your whole account or the data of one service.