Upgrades, downgrades and cancelling
Changing plan, cancelling, renewals and what happens to your usage.
- Can I pause my plan instead of cancelling?There's no pause option. Cancel and buy again later; you keep the plan until the paid period ends.FAQ
- Does changing plans reset my weekly limit?The weekly limit follows your billing date. Exactly how a mid-week change affects it isn't published; check the meter.FAQ
- How do I cancel my paid plan?Billing › Manage or cancel opens your Gumroad subscription. Cancel there; you keep the plan until the end of the paid period.How-to
- How do I change to a different plan?On Billing, select Change plan or Change to <Plan>. The change is made on your Gumroad subscription.How-to
- How do I downgrade to a cheaper plan?Change to the smaller plan from Billing. Under the Terms, a downgrade takes effect at the next billing period.How-to
- How do I get my plan back after cancelling?If it hasn't ended, manage the subscription on Gumroad. If it has ended, buy the plan again from Billing › Plans.How-to
- How do I go back to the Free plan?Cancel your paid plan. When the paid period ends, your account moves to Free automatically.How-to
- How do I upgrade my plan?Billing › Plans: on Free select Get <Plan>; on a paid plan select Change to <Plan>, which opens your Gumroad subscription.How-to
- I cancelled my plan by mistake. Can I undo it?Your plan stays active until the paid period ends. Use Manage to see Gumroad's options, or buy it again after it ends.Troubleshooting
- I changed my email. Does my subscription still work?Your plan is tied to your Account ID, not your email. Gumroad emails go to the address used at checkout.FAQ
- I forgot to cancel and my plan renewed. Can I get the money back?Fees for a started period aren't refundable except where law requires or in particular cases. Cancel now to stop the next one.FAQ
- I upgraded but I'm still blocked by a limit. Why?Make sure the upgrade shows in Billing (Refresh payment status). A team member's caps or Telegram's daily limit can still apply.FAQ
- I'm downgrading. What about my team members?Under the Terms you must reduce members, storage and usage to fit the new plan's limits.FAQ
- My granted plan is ending. How do I keep it?Buy the plan from Billing › Plans before or after the end date. Otherwise the account moves to Free.FAQ
- My paid plan ended and I didn't cancel. Why?Usually a failed renewal payment or a granted plan reaching its end date. Check Billing › History and Gumroad.Troubleshooting
- My plan says "Payment failed". Will I lose it?Update your card on Gumroad to keep the plan. Paid features may be suspended until the payment goes through.Troubleshooting
- Should I cancel my plan before deleting my account?Yes. Cancel in Billing first so it doesn't renew. Consumed credits aren't refundable; ask about unused credits within 14 days.FAQ
- What do the plan statuses in Billing mean?Active, Cancels at period end, Cancelled, Ended, Refunded and Payment failed, explained.Reference
- What does "Manage or cancel" do?It opens your subscription on Gumroad, where you can cancel, change tier or update payment details.FAQ
- What happens after I cancel my plan?You keep the plan until the end of the period you paid for, then the account moves to Free with no further charge.FAQ
- What happens to my Code Buckets files if I downgrade?Files stay, but uploads fail past the new limit. Reduce storage to fit; excess not fixed within 30 days after notice may be deleted.FAQ
- When does my plan renew?Plans renew automatically each month. Billing › Overview shows "Renews around <date>"; History shows Paid through.FAQ
Still need help?
Tried the steps above and still stuck? Email us. We usually reply within the first hour, and always within 24 hours. A full support team is with you.
Infrastructure questions, or permanent deletion of your data
infrastructure@clatterlabs.xyzFor deleting your whole account or the data of one service.