What is Clatter Labs' refund policy?
Refunds follow the Terms, Gumroad's policies and applicable law:
| Purchase | Refund |
|---|---|
| Credits already used | Not refundable |
| Unused purchased credits | On request within 14 days of purchase, less credits used |
| Subscription period already started | Not refundable, except where law requires or Clatter Labs decides otherwise in a particular case |
| Credit purchase above $800 | Not credited; refunded |
| Clatter Labs ends your account for convenience, or discontinues a paid service without a reasonable equivalent | Unused prepaid fees and unused purchased credits refunded |
| Account ended for breach of the Terms | No refund, except where law requires |
Nothing here limits refund rights you have as a consumer under mandatory law.
Good to know#
- Consumed credits and usage aren't refundable.
- Console › Billing shows % used and reset times for each limit, your credit balance and your history.
Learn more#
Still need help?#
- General support: support@clatterlabs.com or team@clatterlabs.xyz
- Infrastructure questions, or permanent deletion of your data (your whole account or one service): infrastructure@clatterlabs.xyz
We usually reply within the first hour, and always within 24 hours. A full support team is with you.
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Still need help?
Tried the steps above and still stuck? Email us. We usually reply within the first hour, and always within 24 hours. A full support team is with you.
Infrastructure questions, or permanent deletion of your data
infrastructure@clatterlabs.xyzFor deleting your whole account or the data of one service.