Do I get compensation for an outage?
Under the Terms, service levels and service credits apply only under a separate written SLA. Without one there's no automatic compensation. Requests refused before running aren't billed. If you were billed for something that didn't work, email support@clatterlabs.com with details within 60 days.
Good to know#
- Unused purchased credits can be refunded on request within 14 days.
- Consumed credits and usage aren't refundable.
- Refunds are processed through Gumroad.
Learn more#
Still need help?#
- General support: support@clatterlabs.com or team@clatterlabs.xyz
- Infrastructure questions, or permanent deletion of your data (your whole account or one service): infrastructure@clatterlabs.xyz
We usually reply within the first hour, and always within 24 hours. A full support team is with you.
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Still need help?
Tried the steps above and still stuck? Email us. We usually reply within the first hour, and always within 24 hours. A full support team is with you.
Infrastructure questions, or permanent deletion of your data
infrastructure@clatterlabs.xyzFor deleting your whole account or the data of one service.