When you run out
What happens at zero credits or at a plan limit, and how to keep working.
- Can I keep using the Playground when my plan limit is reached?Yes. The Playground uses credits, not your plan, so it works as long as you have credits.FAQ
- Does running out of credits or hitting a limit delete my data?No. Keys, Code Buckets files, Logs and settings stay. Only new metered requests are paused.FAQ
- How do I make sure my app never runs out of credits?Monitor balance_usd with GET /v1/account, alert on a threshold, top up before big jobs, and treat 402 as an alert.How-to
- I hit my plan limit. Can I keep working?App usage waits until the reset or an upgrade. The Model API and Agent API keep working from credits.FAQ
- I'm on a team and get out_of_credits. What do I do?Team members spend the owner's credits. Ask the team owner to add credits.Troubleshooting
- My Agent API run failed with out_of_credits. Can I continue it?The run stopped when credits ran out. Add credits, then start a new run; its saved files help you pick up where it left off.Troubleshooting
- What happens if my credits run out in the middle of a streamed answer?Requests are checked before they run; a request whose cost can't be covered may be refused up front with 402.FAQ
- What happens if my plan limit runs out in the middle of a Line CLI task?Line shows the limit message and reset time; new requests wait. Continue after the reset, or upgrade.FAQ
- What happens when I run out of credits?API calls answer 402 out_of_credits, runs stop, and the Playground asks you to add credits. Apps keep using your plan.FAQ
- What happens when my Code Buckets storage is full?New uploads are refused with 402 storage_full; existing files stay. Delete files or upgrade. Long excess may lead to deletion after notice.FAQ
- What if I'm on Free with no credits left and the month is used up?You can still sign in, use the Console and read your files. Apps wait for the 1st (UTC); APIs need credits.FAQ
- When my credits run out, can my plan pay for API calls?No. Plans never cover API calls. Model API and Agent API calls need credits on every plan.FAQ
- When my plan limit runs out, does Line CLI start using my credits?No. App usage never overflows into credits. It waits for the limit to reset.FAQ
- Will I be warned before my credits run out?The Console Inbox sends a low-credits message, and the Home card shows your live balance. Your code can check GET /v1/account.FAQ
Still need help?
Tried the steps above and still stuck? Email us. We usually reply within the first hour, and always within 24 hours. A full support team is with you.
Infrastructure questions, or permanent deletion of your data
infrastructure@clatterlabs.xyzFor deleting your whole account or the data of one service.