What's the difference between suspension and termination?

• Suspension pauses or restricts access, for example for 24 hours under the abuse policy or while a security issue is fixed.
• Termination ends your account and these Terms. Your licences end, all API keys are revoked, and data is handled under the export and deletion rules (Terms, Sections 33–34).

Clatter Labs may terminate for material or repeated breach, acceptable-use or sanctions violations, non-payment, or where the law requires; for convenience with at least 30 days' notice; and free accounts inactive over 24 months after 30 days' notice.

Still need help?#

• Email support@clatterlabs.com or team@clatterlabs.xyz.
• Questions about our infrastructure, or permanent deletion of your data (your whole account or one service): infrastructure@clatterlabs.xyz.

We usually reply within the first hour, and always within 24 hours.