Why was my account suspended?

Clatter Labs may suspend or restrict access if it reasonably believes (Terms, Section 33):

• you breached the Terms, for example the acceptable use rules;
• your use poses a security, legal or operational risk;
• your account is compromised;
• the law requires it, including sanctions and restricted countries.

The most common short pause is the 24-hour abuse-policy suspension, which lifts automatically. Where practicable and lawful, we tell you the reason and give you a chance to fix it.

Still need help?#

• Email support@clatterlabs.com or team@clatterlabs.xyz.
• Questions about our infrastructure, or permanent deletion of your data (your whole account or one service): infrastructure@clatterlabs.xyz.

We usually reply within the first hour, and always within 24 hours.