How long are logs kept?

• Request logs and telemetry: up to 90 days.
• Security logs: up to 12 months (Privacy Policy, Section 28).

Logs contain things like IP address, user agent, URL, timestamps and response codes. They're designed to avoid recording passwords, tokens, secrets and full prompt content, and such data is redacted where detected.

Still need help?#

• Email support@clatterlabs.com or team@clatterlabs.xyz.
• Questions about our infrastructure, or permanent deletion of your data (your whole account or one service): infrastructure@clatterlabs.xyz.

We usually reply within the first hour, and always within 24 hours.