How long does Clatter Labs keep my data?
| Data | How long (Privacy Policy, Section 28) |
|---|---|
| Account data | As long as your account exists |
| Your content (prompts, files, agent sessions) | Until you delete it or your account, unless a service says shorter |
| Connector tokens | Until you disconnect or delete your account |
| Request logs and telemetry | Up to 90 days |
| Security logs | Up to 12 months |
| Support records | Up to 24 months after closing |
| Unaccepted early-access requests | Deleted within 12 months |
| Backups | Overwritten within up to 90 days |
| Deletion record after account deletion | Up to 35 days |
| Billing records | As long as tax and accounting law requires |
| Abuse-strike excerpts | Erased after 30 days |
Still need help?#
- Email support@clatterlabs.com or team@clatterlabs.xyz.
- Questions about our infrastructure, or permanent deletion of your data (your whole account or one service): infrastructure@clatterlabs.xyz.
We usually reply within the first hour, and always within 24 hours.
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Still need help?
Tried the steps above and still stuck? Email us. We usually reply within the first hour, and always within 24 hours. A full support team is with you.
Infrastructure questions, or permanent deletion of your data
infrastructure@clatterlabs.xyzFor deleting your whole account or the data of one service.