What do the plan statuses in Billing mean?
| Status | Meaning |
|---|---|
| Active | Working and set to renew |
| Cancels at period end | Cancelled; active until the date shown |
| Cancelled | Cancelled |
| Ended | Finished; account back on Free |
| Refunded | The payment was refunded |
| Payment failed | The last renewal payment failed |
Good to know#
- Downgrades take effect at the next billing period.
- Price increases on an active plan get at least 30 days' notice.
- Plans cover app usage (Line CLI, Cosmos Agent, Telegram); credits pay for the Model API and Agent API on every plan.
Learn more#
Still need help?#
- General support: support@clatterlabs.com or team@clatterlabs.xyz
- Infrastructure questions, or permanent deletion of your data (your whole account or one service): infrastructure@clatterlabs.xyz
We usually reply within the first hour, and always within 24 hours. A full support team is with you.
Related articles
Still need help?
Tried the steps above and still stuck? Email us. We usually reply within the first hour, and always within 24 hours. A full support team is with you.
Infrastructure questions, or permanent deletion of your data
infrastructure@clatterlabs.xyzFor deleting your whole account or the data of one service.