Clatter LabsHelp Center

Does running out of credits or hitting a limit delete my data?

FAQUpdated

No. Running out of credits or reaching a plan limit only pauses new metered requests. Your keys, Code Buckets files, run results, Logs and settings stay. (Storage over your plan's limit is different: the Terms allow deletion if it isn't fixed within 30 days after notice.)

Good to know#

  • At zero credits, API calls answer 402 out_of_credits.
  • The Console Inbox warns you when credits get low.
  • Console › Billing shows % used and reset times for each limit, your credit balance and your history.

Learn more#

Still need help?#

We usually reply within the first hour, and always within 24 hours. A full support team is with you.

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Still need help?

Tried the steps above and still stuck? Email us. We usually reply within the first hour, and always within 24 hours. A full support team is with you.

Infrastructure questions, or permanent deletion of your data
infrastructure@clatterlabs.xyz
For deleting your whole account or the data of one service.