Two-factor authentication
Protect your account with an authenticator app.
- Does two-factor authentication protect my API keys?2FA protects sign-in to your account. API keys work on their own, so keep them secret and revoke any that leak.FAQ
- How do I turn off two-factor authentication?In Security, choose Disable two-factor authentication and enter your current 6-digit code to confirm.How-to
- How do I turn on two-factor authentication?In Security, choose Add an authenticator app, scan the QR code, and enter the 6-digit code to confirm.How-to
- I can't scan the QR code for two-factor authenticationChoose Can't scan? Show setup key, and type the key into your authenticator app by hand.Troubleshooting
- I got a new phone. How do I move my two-factor codes?While you still have the old phone, turn 2FA off and on again to scan a new QR code with the new phone.How-to
- I lost my phone or authenticator app and can't sign inWithout your authenticator code you can't pass two-factor sign-in. Contact support from your account email so we can verify you and help.Troubleshooting
- My two-factor code isn't acceptedMost often the phone's clock is off. Set the time to automatic, use the newest code, and check you picked the Clatter Labs entry.Troubleshooting
- Should I turn on two-factor authentication?Yes. It's the simplest way to stop someone with your password or email from taking over your account.FAQ
- What is two-factor authentication?Two-factor authentication adds a second step to sign-in: a 6-digit code from an authenticator app on your phone.Explainer
- What's that 6-number code app my account asks for?It's an authenticator app. It makes a new secret code every few seconds so only you can get into your account.FAQ
- When will I be asked for my two-factor code?Once 2FA is on, the code is required on every sign-in and for sensitive actions like downloading your data or deleting your account.FAQ
- Which authenticator apps work with Clatter Labs?Any app that makes standard 6-digit time-based codes (TOTP) works, including Google Authenticator and Microsoft Authenticator.FAQ
Still need help?
Tried the steps above and still stuck? Email us. We usually reply within the first hour, and always within 24 hours. A full support team is with you.
Infrastructure questions, or permanent deletion of your data
infrastructure@clatterlabs.xyzFor deleting your whole account or the data of one service.