Passwords
Setting, changing and resetting your password.
- Can Clatter Labs support tell me my password?No. Passwords are stored only as salted hashes, so nobody can read them. Reset it yourself instead.FAQ
- Do I need a password for my Clatter Labs account?No. You can sign in with an email code or GitHub, Vercel or Hugging Face. A password is optional.FAQ
- How do I set or change my password?Open Security in the account center and choose to manage your password. You may be asked to confirm it's you first.How-to
- I didn't get a password reset emailCheck spam, make sure you used your account's email, and wait a minute before requesting again. Email codes are another way in.Troubleshooting
- I forgot my password. How do I reset it?Choose Forgot your password?, enter your email, and use the secure reset link we send. You can also sign in with an email code.How-to
- I think someone knows my password. What should I do?Change your password now, sign out other devices, turn on two-factor authentication and check your API keys.Troubleshooting
- My password reset link says it's invalid or expiredReset links work once and expire. Request a new link from the sign-in page and use the newest email.Troubleshooting
- What are the password requirements?Passwords must be at least 8 characters. Longer, unique passwords are safer.Reference
Still need help?
Tried the steps above and still stuck? Email us. We usually reply within the first hour, and always within 24 hours. A full support team is with you.
Infrastructure questions, or permanent deletion of your data
infrastructure@clatterlabs.xyzFor deleting your whole account or the data of one service.