Closing or deleting your account
Immediate and scheduled deletion, cancelling, and what happens after.
- Can I create a new account after deleting my old one?Usually yes, with a new Account ID and no old data, unless the old account was terminated for breaking the Terms.FAQ
- Can I delete my data from just one Clatter Labs service?Yes. Email infrastructure@clatterlabs.xyz from your account email and say which service's data to delete permanently.How-to
- How do I cancel a scheduled account deletion?Sign in before the deadline, open Data, and choose Cancel deletion. Your account is restored.How-to
- How do I close my account? (for younger users)Ask a parent or guardian to help. Go to Data, choose Delete account, and pick 30 days if you might want it back.FAQ
- How do I delete my Clatter Labs account?Open Data, choose Delete account, then pick Delete immediately or Schedule for 30 days. You'll need to confirm it's you.How-to
- I can't sign in. How do I delete my account?Recover access first, or email infrastructure@clatterlabs.xyz from your account email to request permanent deletion.Troubleshooting
- I deleted my account by mistakeIf you scheduled deletion, cancel it before the deadline. Immediate deletion can't be reversed.Troubleshooting
- I own a team. What happens if I delete my account?Ending an owner's account doesn't automatically end the organisation. Transfer ownership first so your team keeps working.FAQ
- I scheduled deletion but didn't get an emailThe deletion is still scheduled. Check Notifications in the account center; the email may have failed or gone to spam.Troubleshooting
- Should I delete my account now or schedule it for 30 days?Scheduling gives you 30 days to change your mind. Delete immediately only if you're certain; it can't be undone.FAQ
- What happens to my plan and credits if I delete my account?They're lost with the account. Cancel any subscription first and use or request refunds of credits before deleting.FAQ
- What happens when I delete my account?Your data is deleted from every Clatter Labs service, API keys stop working, and only legally required records are kept.Explainer
- Will my account be closed if I don't use it?A free account inactive for more than 24 months may be closed, after at least 30 days' notice to your email.FAQ
Still need help?
Tried the steps above and still stuck? Email us. We usually reply within the first hour, and always within 24 hours. A full support team is with you.
Infrastructure questions, or permanent deletion of your data
infrastructure@clatterlabs.xyzFor deleting your whole account or the data of one service.