My two-factor code isn't accepted

If you see "Invalid code":

1. Fix the phone's clock. Codes depend on the exact time. Turn on automatic date and time on your phone.
2. Use the newest code. Codes change every few seconds; type one that just appeared.
3. Pick the right entry. If your app has several accounts, choose the Clatter Labs one.
4. Don't mix up codes. An email sign-in code and an authenticator code are different.

If none of this works, see I lost my authenticator.

Still need help?#

• Email support@clatterlabs.com or team@clatterlabs.xyz.
• Questions about our infrastructure, or permanent deletion of your data (your whole account or one service): infrastructure@clatterlabs.xyz.

We usually reply within the first hour, and always within 24 hours.