Troubleshooting
Fixes for sign-in, email and account problems, including unusual cases.
- "This session reached its 15-day security limit"For security, sessions end after 15 days. Sign in again; nothing is wrong with your account.Troubleshooting
- accounts.clatterlabs.com won't load or shows "Something went wrong"Refresh, try another browser or a private window, disable extensions and check the status page's Account center component.Troubleshooting
- Can I have my two-factor codes on two devices?Yes, if you add the same QR code or setup key to both authenticator apps during setup. Treat both devices as keys to your account.FAQ
- Can I schedule my account deletion for a different date?The account center offers deletion now or after a 30-day recovery period. Contact support if you need something else.FAQ
- Can I stay signed in on several devices at the same time?Yes. Each device has its own session, listed in Devices and Sessions, and you can revoke any of them separately.FAQ
- Can I use Clatter Labs without an email address?No. Every account has an email address, which receives sign-in codes, password resets and security alerts.FAQ
- Clatter Labs doesn't work when I use a VPNSome locations are blocked and using a VPN to get around restrictions isn't allowed. Turn it off if you're in a supported country.Troubleshooting
- How do I close the account of someone who has died?Email support with the account email or Account ID and your relationship. We'll explain what we need to close it.FAQ
- I can't sign in to my Clatter Labs accountTry an email code, check you're using the right email and sign-in method, and check the status page. Then contact support.Troubleshooting
- I deleted my GitHub (or Vercel, Hugging Face) account. Can I still get into Clatter Labs?Usually yes. Your Clatter Labs account is separate; sign in with a code sent to the same email address.Troubleshooting
- I got a new sign-in alert, and it wasn't meSomeone may have your password or email access. Revoke the session, change your password, turn on 2FA and contact support.Troubleshooting
- I lost access to the email on my accountSign in another way (password or GitHub, Vercel, Hugging Face) and update your details, or contact support to verify you.Troubleshooting
- I signed in and my account looks emptyYou probably signed in with a different email or provider and created a second account. Sign out and use your original method.Troubleshooting
- I'm not receiving my sign-in code emailCheck spam, confirm the address, wait a moment and use Resend code. Check Email delivery on the status page.Troubleshooting
- I'm stuck on "Verify your email"Enter the 6-digit code we emailed you. Use Resend code if it expired or never arrived.Troubleshooting
- It says "Could not continue with GitHub" (or Vercel, Hugging Face)The provider sign-in didn't finish. Try again, allow pop-ups and cookies for the provider, or sign in with an email code.Troubleshooting
- My account says it's suspended or pausedUsually a 24-hour pause under the abuse policy, which lifts by itself. Other suspensions come with reasons and can be appealed.Troubleshooting
- My account uses my work email and I'm leaving the job. What should I do?Before you lose the inbox, move your account to a personal email via support, hand over team ownership, and rotate any keys you shared.How-to
- My laptop or phone was stolen. How do I protect my account?From another device, revoke its sessions, change your password, check API keys and connected apps, and turn on 2FA if it isn't on.How-to
- Should my company use one shared account?No. Accounts are personal. Each person uses their own account inside a Console team owned by the company's admin.FAQ
- Someone created an account with my email addressSign in with an email code to take control, change the password, turn on 2FA, or delete the account. Tell support.Troubleshooting
- The security check on the sign-in page won't loadA content blocker is usually stopping it. Allow the challenge domain named in the message, or continue with GitHub, Vercel or Hugging Face.Troubleshooting
- What's the difference between Cloud ID and Account ID?They're the same thing: the permanent CL-… code for your account. Consent screens call it Cloud ID; the Console calls it Account ID.FAQ
- Where are my cookie settings?Open Data in the account center and choose Cookie settings to review how cookies are used on this device.How-to
Still need help?
Tried the steps above and still stuck? Email us. We usually reply within the first hour, and always within 24 hours. A full support team is with you.
Infrastructure questions, or permanent deletion of your data
infrastructure@clatterlabs.xyzFor deleting your whole account or the data of one service.