I can't scan the QR code for two-factor authentication

If your camera can't read the QR code, or you're setting up the app on the same device:

1. On the setup screen, choose Can't scan? Show setup key.
2. In your authenticator app, choose to add an account by entering a key manually.
3. Type or paste the setup key exactly.
4. Enter the 6-digit code the app shows.

Keep the setup key private: anyone who has it can generate your codes.

Still need help?#

• Email support@clatterlabs.com or team@clatterlabs.xyz.
• Questions about our infrastructure, or permanent deletion of your data (your whole account or one service): infrastructure@clatterlabs.xyz.

We usually reply within the first hour, and always within 24 hours.