I got a new phone. How do I move my two-factor codes?

Do this before you reset or give away the old phone.

1. Sign in on accounts.clatterlabs.com using the code from your old phone.
2. Open Security and choose Disable two-factor authentication, confirming with the current code.
3. Choose Add an authenticator app again and scan the new QR code with the new phone.
4. Enter the code from the new phone.

Some authenticator apps can transfer accounts between phones by themselves. If you use that, check that the new phone's code is accepted before wiping the old one.

Already lost the old phone? See I lost my authenticator.

Still need help?#

• Email support@clatterlabs.com or team@clatterlabs.xyz.
• Questions about our infrastructure, or permanent deletion of your data (your whole account or one service): infrastructure@clatterlabs.xyz.

We usually reply within the first hour, and always within 24 hours.