Console problems
Pages that won't load, sign-in trouble, missing data and other Console issues.
- Can I turn off the animations on the Console sign-in page?The sign-in page respects your device's "reduce motion" setting.FAQ
- How do I check whether Clatter Labs is having an outage?Open status.clatterlabs.com (also in the account menu). Subscribe for email alerts or use the RSS feed.How-to
- How do I delete my Console data or close my account?Revoke keys and delete Code Buckets yourself. Account deletion and permanent data deletion are handled via Accounts and infrastructure@.FAQ
- How do I get to the Console from the Clatter Labs website?Go to console.clatterlabs.com directly, or use the Console link in the footer of www.clatterlabs.com or the docs.FAQ
- I can't sign in to the Console. What should I try?Read the message shown, try again from the Console page, check you're using the right account, and allow cookies.Troubleshooting
- I see usage in Logs that I don't recognise. What should I do?Find the key and member in Logs, revoke the key if it isn't yours, check team members, and contact support with details.Troubleshooting
- I'm signed in to the wrong account in the Console. How do I switch?Sign out from the account menu, then sign in again and choose the other account at Clatter Labs Accounts.Troubleshooting
- I'm under 18. Can I use the Console?Yes, from 13 up, with a parent or guardian's consent where the law requires it. Purchases must go through a parent or guardian.FAQ
- My credit balance in the Console looks wrong. What should I check?Check Billing › History for recent usage, grants, purchases and refunds, refresh payment status, then contact support.Troubleshooting
- My key works with curl but not in my app. Why?Usually the app sends no X-Clatter-Account header, reads an empty environment variable, or adds hidden spaces to the key.Troubleshooting
- My name or picture in the Console is wrong or old. How do I fix it?The Console shows your Clatter Labs account profile. Change it in Manage account; open Console tabs pick up the change.Troubleshooting
- The announcement bar keeps coming back. How do I hide it for good?Dismissing is remembered per browser. Another browser, a private window or cleared site data shows it again until Nov 12, 2026.Troubleshooting
- The Console doesn't work on my company network. What can I do?Ask IT to allow clatterlabs.com addresses (Console, Accounts, APIs, status) and Gumroad checkout if you buy there.Troubleshooting
- The Console feels slow. How can I speed it up?Close unused Console tabs, keep the browser up to date, and check your network. Large Code Buckets folders load in pages.Troubleshooting
- The Console misbehaves on my VPN. What can I do?Some VPNs or networks block sign-in redirects or live updates. Try without the VPN or another network.Troubleshooting
- The Console says "Your account is on the waitlist for the Console". What does that mean?Your account can't open the Console yet. Contact support with your Account ID or email.Troubleshooting
- The Console won't load or says "Console unavailable". What can I do?Select Retry, reload, check your network and the status page, try a private window, and disable blocking extensions.Troubleshooting
- The copy button in the Console doesn't work. What can I do?Your browser blocked clipboard access. Allow it, or select the text and copy manually. For a new key, don't close the dialog first.Troubleshooting
- The live badge on Usage says it isn't connected. What does that mean?The Console can't fetch live usage right now. Totals still load; check your network, bring the tab forward, or reload.Troubleshooting
- What happens if I revoke all my API keys?Every app using a key stops at once with 401 invalid_api_key. Your plan, credits and data are untouched; create new keys any time.FAQ
- What happens to my apps if the Console is down?Your API keys and running work don't depend on having the Console open. Status shows each service separately.FAQ
- What time zone does the Console use?Times show in your browser's local time. Some resets follow UTC, such as the Free month (1st of the month, UTC).FAQ
- Why does the Console say "This page isn't here"?The address doesn't match a Console page, often an old bookmark. Select Back to Home and use the sidebar.Troubleshooting
Still need help?
Tried the steps above and still stuck? Email us. We usually reply within the first hour, and always within 24 hours. A full support team is with you.
Infrastructure questions, or permanent deletion of your data
infrastructure@clatterlabs.xyzFor deleting your whole account or the data of one service.