My credit balance in the Console looks wrong. What should I check?

1. Billing › History — every change is a row: Free credit, Credits, Top-up, Refund, API usage, Adjustment.
2. Logs filtered to Model API and Agent API — what spent credits.
3. Team? On a team you use the owner's credits.
4. Just bought? Select Refresh payment status on Billing.

Email support@clatterlabs.com with your Account ID within 60 days of the charge if something is still wrong.

Good to know#

• A private window rules out extensions and old cached data.
• Every API request sends your key and your Account ID (X-Clatter-Account: CL-…); a key alone is refused.
• A new key's secret is shown only once. Clatter Labs stores only a hash, so a lost key can't be recovered.

Learn more#

• Service status

Still need help?#

• General support: support@clatterlabs.com or team@clatterlabs.xyz
• Infrastructure questions, or permanent deletion of your data (your whole account or one service): infrastructure@clatterlabs.xyz

We usually reply within the first hour, and always within 24 hours. A full support team is with you.