I can't sign in to the Console. What should I try?
| Message | What to do |
|---|---|
| "Sign-in was cancelled." | Select Sign in again and approve the account step |
| "That sign-in link expired. Try again." | Start again from console.clatterlabs.com |
| "Couldn't sign you in. Try again." | Retry; then try a private window |
| "Your account is on the waitlist for the Console." | See the waitlist article |
Also: allow cookies for clatterlabs.com, disable extensions that block sign-in redirects, and check status.clatterlabs.com. Problems with your account itself (password, two-factor) are in the Account help articles.
Good to know#
- Include your Account ID when you contact support.
- Every API request sends your key and your Account ID (
X-Clatter-Account: CL-…); a key alone is refused.
Still need help?#
- General support: support@clatterlabs.com or team@clatterlabs.xyz
- Infrastructure questions, or permanent deletion of your data (your whole account or one service): infrastructure@clatterlabs.xyz
We usually reply within the first hour, and always within 24 hours. A full support team is with you.
Related articles
Still need help?
Tried the steps above and still stuck? Email us. We usually reply within the first hour, and always within 24 hours. A full support team is with you.
Infrastructure questions, or permanent deletion of your data
infrastructure@clatterlabs.xyzFor deleting your whole account or the data of one service.