How do I check whether Clatter Labs is having an outage?
Open status.clatterlabs.com, or Status in the account menu.
| State | Meaning |
|---|---|
| Operational | Working as expected |
| Degraded performance | Working, maybe slower |
| Partial outage | Some features down |
| Major outage | Service unavailable |
Choose Subscribe for email alerts or use https://status.clatterlabs.com/rss.xml. If status says Operational but your calls fail, check your network, key and Account ID header.
Good to know#
- A private window rules out extensions and old cached data.
- Every API request sends your key and your Account ID (
X-Clatter-Account: CL-…); a key alone is refused. - A new key's secret is shown only once. Clatter Labs stores only a hash, so a lost key can't be recovered.
Still need help?#
- General support: support@clatterlabs.com or team@clatterlabs.xyz
- Infrastructure questions, or permanent deletion of your data (your whole account or one service): infrastructure@clatterlabs.xyz
We usually reply within the first hour, and always within 24 hours. A full support team is with you.
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Still need help?
Tried the steps above and still stuck? Email us. We usually reply within the first hour, and always within 24 hours. A full support team is with you.
Infrastructure questions, or permanent deletion of your data
infrastructure@clatterlabs.xyzFor deleting your whole account or the data of one service.