What happens to my plan and credits if I delete my account?

Your plan and credit balance belong to the account, so they end when the account is deleted. Credits aren't transferable to another account.

Before deleting:

1. Cancel any paid plan in the Console under Billing, so it doesn't renew.
2. Check your credits. Under the Terms, unused purchased credits may be refunded on request within 14 days of purchase, less what you used.
3. Download invoices you need for your records.

Still need help?#

• Email support@clatterlabs.com or team@clatterlabs.xyz.
• Questions about our infrastructure, or permanent deletion of your data (your whole account or one service): infrastructure@clatterlabs.xyz.

We usually reply within the first hour, and always within 24 hours.