A promotion should have covered my usage but it was counted. Why?
Every promo has conditions. For the SuperCosmos 1.1 launch: Free plan only, Flash only, Line CLI and Telegram only, until 00:30 UTC on November 3, 2026. Usage on Max or Heavy, through an API, on a paid plan or after the end counted normally. Logs show Not charged for promo-covered requests. If one should have been covered, email support with the time.
Good to know#
- Promo-covered usage is recorded at list price and not charged.
- Promotional credits can be revoked if obtained in breach of the Terms.
- Promotions are announced on the blog and changelog.
Learn more#
Still need help?#
- General support: support@clatterlabs.com or team@clatterlabs.xyz
- Infrastructure questions, or permanent deletion of your data (your whole account or one service): infrastructure@clatterlabs.xyz
We usually reply within the first hour, and always within 24 hours. A full support team is with you.
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Still need help?
Tried the steps above and still stuck? Email us. We usually reply within the first hour, and always within 24 hours. A full support team is with you.
Infrastructure questions, or permanent deletion of your data
infrastructure@clatterlabs.xyzFor deleting your whole account or the data of one service.