I didn't get a password reset email
- Check spam, junk and promotions folders.
- Check the address. For privacy we don't confirm whether an account exists, so a typo looks the same as success.
- Signed up with GitHub, Vercel or Hugging Face? Your account email is the one that provider shared, which may differ from the one you're typing.
- Wait a little before requesting again; there are limits on how many security emails an account can receive.
You can also check the Email delivery component on status.clatterlabs.com, which covers sign-in codes and security alerts.
Still need help?#
- Email support@clatterlabs.com or team@clatterlabs.xyz.
- Questions about our infrastructure, or permanent deletion of your data (your whole account or one service): infrastructure@clatterlabs.xyz.
We usually reply within the first hour, and always within 24 hours.
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Still need help?
Tried the steps above and still stuck? Email us. We usually reply within the first hour, and always within 24 hours. A full support team is with you.
Infrastructure questions, or permanent deletion of your data
infrastructure@clatterlabs.xyzFor deleting your whole account or the data of one service.