Clatter LabsHelp Center

I think someone knows my password. What should I do?

TroubleshootingUpdated

Act quickly:

  1. Change your password under Security in accounts.clatterlabs.com.
  2. Review Devices and Sessions and revoke anything you don't recognise.
  3. Turn on two-factor authentication if it isn't on yet.
  4. Check the Console for API keys you didn't create, and revoke them.
  5. Tell us at support@clatterlabs.com if you think someone else got in. The Terms ask you to report unauthorised access without undue delay.

If that password is used on other sites, change it there too. Full checklist: My account was hacked.

Still need help?#

We usually reply within the first hour, and always within 24 hours.

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Still need help?

Tried the steps above and still stuck? Email us. We usually reply within the first hour, and always within 24 hours. A full support team is with you.

Infrastructure questions, or permanent deletion of your data
infrastructure@clatterlabs.xyz
For deleting your whole account or the data of one service.