My key worked yesterday and now I get 401. What changed?
Read error.code:
invalid_api_key: the key was revoked (by you or a teammate) or is no longer sent correctly.expired_api_key: the key expired; create a new one.missing_account_id/account_mismatch: the Account ID header is gone or now points to another account (a config change or a different environment).
Check Console › API keys to see if the key still exists.
Good to know#
- Retry only
429and 5xx errors, with backoff; honourRetry-Afterwhen it's sent. Which errors to retry - Keep keys on your server, never in a browser or mobile app. Why
- Every response has an
X-Request-Id; log it so a request can be found later. Why log it
Still need help?#
- General support: support@clatterlabs.com or team@clatterlabs.xyz
- Infrastructure questions, or permanent deletion of your data (your whole account or one service): infrastructure@clatterlabs.xyz
We usually reply within the first hour, and always within 24 hours. A full support team is with you.
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Still need help?
Tried the steps above and still stuck? Email us. We usually reply within the first hour, and always within 24 hours. A full support team is with you.
Infrastructure questions, or permanent deletion of your data
infrastructure@clatterlabs.xyzFor deleting your whole account or the data of one service.