Do I get credits or refunds for downtime?

No automatic downtime credits are published, and the Terms don't promise uninterrupted service (Terms, Section 30). If an incident caused a failed run or unexpected charges, contact support with the time and request IDs, and raise charge disputes within 60 days (Terms, Section 24).

Still need help?#

• Email support@clatterlabs.com or team@clatterlabs.xyz.
• Questions about our infrastructure, or permanent deletion of your data (your whole account or one service): infrastructure@clatterlabs.xyz.

We usually reply within the first hour, and always within 24 hours.