Do Model API credits expire?
The developer docs (Plans and credits) say credits you top up don't expire: they stay on your account until you spend them on the Model API or Agent API. They also aren't tied to a model, which is why Line Code's retirement left balances untouched.
Credits have no cash value. The full conditions for credits (including expiry where terms state one) are in the Terms of Service. If you're unsure about a specific purchase, ask support@clatterlabs.com.
Good to know#
- Retry only
429and 5xx errors, with backoff; honourRetry-Afterwhen it's sent. Which errors to retry - Every response has an
X-Request-Id; log it so a request can be found later. Why log it - Base URL:
https://api.gateway.clatterlabs.xyz/v1, withAuthorization: Bearer clsk_...andX-Clatter-Account: CL-...on every call. Quick reference
Still need help?#
- General support: support@clatterlabs.com or team@clatterlabs.xyz
- Infrastructure questions, or permanent deletion of your data (your whole account or one service): infrastructure@clatterlabs.xyz
We usually reply within the first hour, and always within 24 hours. A full support team is with you.
Related articles
Still need help?
Tried the steps above and still stuck? Email us. We usually reply within the first hour, and always within 24 hours. A full support team is with you.
Infrastructure questions, or permanent deletion of your data
infrastructure@clatterlabs.xyzFor deleting your whole account or the data of one service.