Can I get a refund for unused credits?

• Unused purchased credits: the Terms of Service allow a refund within 14 days of purchase.
• Used credits: usage you've already consumed isn't refundable.
• Above $800: a single purchase above $800 isn't credited and is refunded automatically.
• The $5 free credit isn't a purchase, so there's nothing to refund.

To ask for a refund, write to support@clatterlabs.com with your Account ID and the purchase details.

Good to know#

• Every call shows in Console › Logs and Usage as Model API, with its price. See what you spent
• Retry only 429 and 5xx errors, with backoff; honour Retry-After when it's sent. Which errors to retry
• Every response has an X-Request-Id; log it so a request can be found later. Why log it

Still need help?#

• General support: support@clatterlabs.com or team@clatterlabs.xyz
• Infrastructure questions, or permanent deletion of your data (your whole account or one service): infrastructure@clatterlabs.xyz

We usually reply within the first hour, and always within 24 hours. A full support team is with you.