Does the Model API have an SLA?

The developer docs don't publish an uptime SLA or credits for downtime. Uptime history is visible on status.clatterlabs.com (past 30 to 90 days). For contractual needs, read the Terms of Service and write to support@clatterlabs.com to talk to the team.

Good to know#

• New accounts get $5 of free credit; top up from $1 to $800 per purchase in Console › Billing › Credits. Billing
• Your key's account is responsible for your end users' text under the Abuse policy. What it means for apps
• Retry only 429 and 5xx errors, with backoff; honour Retry-After when it's sent. Which errors to retry

Still need help?#

• General support: support@clatterlabs.com or team@clatterlabs.xyz
• Infrastructure questions, or permanent deletion of your data (your whole account or one service): infrastructure@clatterlabs.xyz

We usually reply within the first hour, and always within 24 hours. A full support team is with you.