The Line installer can't connect from my office network
"couldn't reach https://install.clatterlabs.xyz" or a failed download usually means a firewall or proxy is blocking the connection.
What to check#
- Open https://install.clatterlabs.xyz in a browser on that machine. You should see the Clatter Labs installers page.
- If your network uses a proxy, make sure your terminal is set up to use it (your IT team can tell you how).
- Ask IT to allow
install.clatterlabs.xyzfor the install and updates.
After installing, Line itself also needs to reach Clatter Labs services to sign in and talk to the model. If you see "Can't reach the Line API … Check your connection or proxy", the same network rules apply.
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Still need help?
Tried the steps above and still stuck? Email us. We usually reply within the first hour, and always within 24 hours. A full support team is with you.
Infrastructure questions, or permanent deletion of your data
infrastructure@clatterlabs.xyzFor deleting your whole account or the data of one service.