Can Clatter Labs support see or recover my API key?
No. Clatter Labs stores only a keyed hash of each key, so the full key doesn't exist anywhere on Clatter Labs' side after you close the "Key created" dialog. Support can't read it, send it to you or recover it.
That's also why you should never send a key to support or anyone else. If someone asks for your key, it isn't Clatter Labs. When you need help with a key, give its name and the hint shown in the keys list, plus your Account ID.
Good to know#
- Each key has its own rate limit: 10, 30 (default), 60 or 120 requests per minute.
- Keys can expire after 30 days, 90 days (default), 1 year, or never.
Learn more#
Still need help?#
- General support: support@clatterlabs.com or team@clatterlabs.xyz
- Infrastructure questions, or permanent deletion of your data (your whole account or one service): infrastructure@clatterlabs.xyz
We usually reply within the first hour, and always within 24 hours. A full support team is with you.
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Still need help?
Tried the steps above and still stuck? Email us. We usually reply within the first hour, and always within 24 hours. A full support team is with you.
Infrastructure questions, or permanent deletion of your data
infrastructure@clatterlabs.xyzFor deleting your whole account or the data of one service.