What should I include when I contact support about an API error?

• Account ID (CL-…)
• Error code and message
• Time with time zone
• Endpoint and method
• X-Request-Id (Model API) or run id (Agent API)
• What you expected and what you tried

Never send your API key. Send its name from the Console instead.

Email support@clatterlabs.com or team@clatterlabs.xyz.

Good to know#

• On 429, wait the Retry-After seconds before retrying.
• Every API request sends your key and your Account ID (X-Clatter-Account: CL-…); a key alone is refused.
• A new key's secret is shown only once. Clatter Labs stores only a hash, so a lost key can't be recovered.

Learn more#

• Errors guide
• API errors reference
• Model API errors

Still need help?#

• General support: support@clatterlabs.com or team@clatterlabs.xyz
• Infrastructure questions, or permanent deletion of your data (your whole account or one service): infrastructure@clatterlabs.xyz

We usually reply within the first hour, and always within 24 hours. A full support team is with you.