Is there a service-level agreement (SLA)?

Under the Terms, service levels apply only if set out in a separate written SLA signed by Clatter Labs. Without one, there's no uptime guarantee. status.clatterlabs.com shows live health and history. Support: we usually reply within the first hour, and always within 24 hours.

Good to know#

• Companies typically use one owner account with a Console team.
• For larger needs, email support@clatterlabs.com.
• Plans cover app usage (Line CLI, Cosmos Agent, Telegram); credits pay for the Model API and Agent API on every plan.

Learn more#

• Plans and credits
• Terms of Service

Still need help?#

• General support: support@clatterlabs.com or team@clatterlabs.xyz
• Infrastructure questions, or permanent deletion of your data (your whole account or one service): infrastructure@clatterlabs.xyz

We usually reply within the first hour, and always within 24 hours. A full support team is with you.