What should I do during an incident?

• Follow updates on the status page or by email.
• Retry with backoff, honouring Retry-After; don't retry in a tight loop.
• If one model effort is affected, try another effort until it recovers.
• Queue non-urgent work for later.
• Contact support if your problem seems different from the posted incident.

Still need help?#

• Email support@clatterlabs.com or team@clatterlabs.xyz.
• Questions about our infrastructure, or permanent deletion of your data (your whole account or one service): infrastructure@clatterlabs.xyz.

We usually reply within the first hour, and always within 24 hours.