Clatter LabsHelp Center

Where did my credits go?

TroubleshootingUpdated
  1. Billing › History — "API usage" rows ("Usage paid from credits on <day>"), one per day.
  2. Logs — filter to Model API and Agent API; check Cost and Key.
  3. Billing › Usage — By product and By SuperCosmos tier.

Common surprises: long Agent API runs on Heavy, Playground experiments, a forgotten script, or a leaked key.

Good to know#

  • The Console and docs state credits don't expire.
  • Buy any whole amount from $1 to $800 per purchase.
  • Credits can't be moved between accounts.

Learn more#

Still need help?#

We usually reply within the first hour, and always within 24 hours. A full support team is with you.

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Still need help?

Tried the steps above and still stuck? Email us. We usually reply within the first hour, and always within 24 hours. A full support team is with you.

Infrastructure questions, or permanent deletion of your data
infrastructure@clatterlabs.xyz
For deleting your whole account or the data of one service.