My API key suddenly stopped working. What changed?
Look at the error code first:
| Code | Likely cause | Fix |
|---|---|---|
401 expired_api_key | It reached its expiry date | Create a new key |
401 invalid_api_key | It was revoked (by you or a teammate with access to your account) | Create a new key |
401 account_mismatch | The Account ID header changed | Send the key owner's ID |
403 team_scope_denied | You're on a team and that product isn't in your access | Ask the owner |
403 account_suspended | 24-hour abuse-policy pause | Wait for resets_at |
402 out_of_credits | Credits ran out | Add credits |
In API keys with the filter on All, check the key's Status. Also check whether you joined or left a team recently, because that changes whose plan and credits your key draws on.
Learn more#
Still need help?#
- General support: support@clatterlabs.com or team@clatterlabs.xyz
- Infrastructure questions, or permanent deletion of your data (your whole account or one service): infrastructure@clatterlabs.xyz
We usually reply within the first hour, and always within 24 hours. A full support team is with you.
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Still need help?
Tried the steps above and still stuck? Email us. We usually reply within the first hour, and always within 24 hours. A full support team is with you.
Infrastructure questions, or permanent deletion of your data
infrastructure@clatterlabs.xyzFor deleting your whole account or the data of one service.