What does 403 account_suspended mean, and how long does it last?

After a second strike within 30 days your account is paused for 24 hours on every Clatter Labs product.

• Calls answer 403 account_suspended with resets_at, Retry-After, and an appeal_url.
• Don't retry before resets_at; retries fail the same way.
• When the 24 hours end, your account works again on its own.
• Credits, plan, keys and data are not touched.

If you think it was a mistake, contact Support with your Account ID and the time. If the appeal is accepted, the suspension is lifted early.

Good to know#

• Branch your code on the error code, not the message.
• Every API request sends your key and your Account ID (X-Clatter-Account: CL-…); a key alone is refused.

Learn more#

• Errors guide
• API errors reference
• Model API errors

Still need help?#

• General support: support@clatterlabs.com or team@clatterlabs.xyz
• Infrastructure questions, or permanent deletion of your data (your whole account or one service): infrastructure@clatterlabs.xyz

We usually reply within the first hour, and always within 24 hours. A full support team is with you.