I have two Clatter Labs accounts. Which Account ID do I use?

Each Clatter Labs account has its own Account ID, its own keys, plan and credits. They don't mix.

Rule: send the Account ID of the account that created the key.

How to tell which account you're in#

Open the account menu (your avatar) in the Console. It shows the Account ID and plan of the account you're signed in to. If it's not the one you expected, sign out and sign in with the other account.

Common mix-ups#

• A key from account A sent with account B's ID → 401 account_mismatch.
• Credits bought on account A aren't available to keys from account B.
• A plan bought while signed in to the wrong account stays on that account. Contact support@clatterlabs.com if this happened.

If two people need to share one plan and credits, use a Team instead of sharing an account.

Learn more#

• Core concepts: Account ID
• Authentication

Still need help?#

• General support: support@clatterlabs.com or team@clatterlabs.xyz
• Infrastructure questions, or permanent deletion of your data (your whole account or one service): infrastructure@clatterlabs.xyz

We usually reply within the first hour, and always within 24 hours. A full support team is with you.