What should I do about 502 upstream?
502 upstream means the cloud service that runs Cosmos didn't answer in time.
What to do#
- Retry with exponential backoff (for example 2, 4, 8, 16 seconds).
- If you were creating a run, check
GET /v1/runsbefore retrying, in case the first attempt started one. - If it continues, check status.clatterlabs.com.
- Still stuck? Email support with the time and endpoint.
Learn more#
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Still need help?
Tried the steps above and still stuck? Email us. We usually reply within the first hour, and always within 24 hours. A full support team is with you.
Infrastructure questions, or permanent deletion of your data
infrastructure@clatterlabs.xyzFor deleting your whole account or the data of one service.